L2 Support Engineer

Mar 28, 2021

We are looking for motivated, and skilled members for our level 2 support team. You will be part of a team which interacts with the backend support and development teams. You should have a positive and proactive approach combined with good level of technical skills and knowledge. Experience with incident management and problem management is a big advantage. You will be part of a fast paced IT environment, and work with highly skilled developers, which provides an excellent learning opportunity.

YOUR RESPONSIBILITIES:

  • Perform Incident and problem management and take active roles in those processes.
  • Perform intermediate-to-advanced technical analysis and investigation into incidents and problems
  • Proactively monitoring of our solutions, process alerts, and follow up on resolution
  • Perform standard DevOps and maintenance tasks
  • Follow up with the internal resolution teams to achieve timely implementation of solutions
  • Populate the knowledge base with resolution information and knowledge objects
  • Ability to work in a fast-paced environment
  • Communicative and approachable with a customer-focused mentality

 

WHAT PROJECT(S) YOU WILL WORK ON:

You will be part of the Support team which takes care of the constantly running support project.

 

REQUIREMENTS:

  • Intermediate level of Linux Administration
  • Basic to intermediate shell scripting.
  • Basic to intermediate knowledge of Kubernetes
  • Basic knowledge of virtualisation and/or cloud computing
  • Fluent in English and Czech

 

ADDITIONAL ADVANTAGEOUS SKILLS:

  • Basic or intermediate knowledge of databases
  • Knowledge of any programming language (i.e.: Java, C#, PHP, GoLang, Python).
  • Experience with monitoring solutions
  • Working knowledge of Jira

Contact: Monika Nováková / monika.novakova@stratox.cz

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